Free Shipping for Orders $260+.
Standard shipping is a flat fee of $4.99, which takes 2-3 business days.
Express shipping is a flat fee of $24 and it takes 1-2 business days.
We currently only ship within the United States and Canada.
Canada shipping will be available for 5-7 business days for $35.
*** Please keep in mind that express shipping does not speed up the processing time on your order. Processing time is 1-2 business days. ***But in the event of high order volume, the order will be shipped the following business day (Mon.-Fri.)
My tracking says delivered, but I haven’t received my package – what do I do?
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.
You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can’t be located, please contact us for assistance.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Do you ship to P.O. boxes?
We only ship to a valid residence, company or hotel address for a successful delivery.
Do I need to prepare my wig before install?
Yes! It is best that you co-wash your Femi S. Hair wig before an install. Like your real hair, our wigs look best freshly cleaned!
*Tip: It is best to use a moisturizing conditioner when co-washing your wigs. Also to keep your wigs looking fresh after install it is recommended to wash your bundles with a shampoo and then deep condition for 10-20 mins, using a moisturizing conditioner.
What products should I use on my Femi S. Hair wigs?
****high-quality no drying shampoo and conditioning products that are Sulfate Free.********
*TIP: Try not to use too many products in order to avoid build up on your hair.
I use: A moisturizing conditioner with accompanying shampoo Liquid Leave in conditioner.
Can I straighten or flat iron my wig?
Yes, you can straighten your wigs since our wigs are made of 100% virgin hair! However, we STRONGLY recommend not to use high heat too frequently. Try to not use heat above 350 degrees. Since you are straigtening human hair, the hair can get heat damage and the cuticle can be damaged over time if high heat is used frequently.
Can I dye my wig?
Yes, you can dye you wigs! However, we STRONGLY recommend that you allow an experienced hair care professional to color your wig.
How long does your wigs last?
Depending on the maintenance, and measures taken to keep our hair looking and feeling luscious, our wigs can last 24+ months!
How do I maintain my Femi S. wigs?
Like with your real hair, regularly shampooing and conditioning your wigs with a high-quality sulfate-free shampoo and a moisturizing sulfate-free conditioner is a must!
Sulfate-free hair products are always best as other options may be too harsh for the hair!
For wavy, curly, and colored extensions we also suggest a sulfate-free, leave-in conditioner.
For wavy and curly textures we also recommend a sulfate-free curl-construct mousse.
Next, it’s always great to use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles, and thinning.
Lastly, with wavy and curly textures, it’s always best to braid, cornrow, or two-strand twist your install at night in order to have a fresh, new look in the morning!
Not the style you were looking for and wanted to exchange for something else? No problem! Just send it back to us within 14 days, and we will send out your requested style.
We honor this for up to 14 days after purchase.
Femi S. Hair does not cancel orders under any circumstance. You must ensure you are placing the order you absolutely need or you will have to wait until the initial order is delivered and returned to initiate the refund process. Our team immediately begins working on and processing your order the minute it comes in, so we simply cannot accommodate ANY canellation requests. You must receive your order first, then request a refund.
If you receive an item that is incorrect, email us photos of the unworn items within 24 hours of receipt. After we confirm a mistake was made, we’ll send you the next steps on how to return your items.
Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender.
The wig must be in the original state it was sent to you or your client. The Lace Must Not be cut. The hair must not be cut or dyed. The hair must be in the original state. It is against federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging or that look worn or altered in any way.
If the requested lengths change, we will have to adjust the cost of your order.
We do not refund shipping charges.
Contact us with any questions you may have about your potential return.
We take returns and chargebacks very seriously. If you attempt to defraud our company, expect criminal charges and a civil suit to follow. Out of the orders we’ve shipped, we have never lost a dispute.
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, and American Express), PayPal,.
Why is my transaction not going through?
Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.
*****Our payment portal also requires your billing address to match your shipping address.******
Please understand, Femi S. payment portal verification methods are to ensure the protection of our customers.
***********Does Femi S. Hair keep my personal credit card information?
Femi S. Hair never stores your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.***********